Privacy Policy
Effective Date: 11.04.2025
Bayside ENT (referred to as “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or receive medical services.
By using our services, you agree to the terms outlined in this policy. If you do not agree with this policy, please refrain from using our website or services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, address, email, phone number, date of birth.
- Health Information: Medical history, current health conditions, allergies, prescriptions, and other related health information.
- Appointment and Consultation Information: Details about your appointment, such as date, time, and the nature of your visit.
- Payment Information: Credit card details, insurance information, and billing information.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To provide medical services, including diagnosis, treatment, and follow-up care.
- To communicate with you regarding appointments, health updates, and reminders.
- To process payments and manage billing.
- To comply with legal and regulatory requirements.
- To improve our services and ensure the safety and well-being of our patients.
3. How We Share Your Information
We respect the confidentiality of your personal health information. However, we may share your information under the following circumstances:
- With your consent: We may share your information with third parties such as other healthcare providers or specialists if necessary for your treatment.
- Legal requirements: If required by law, we may disclose your information in response to subpoenas, court orders, or other legal processes.
- With service providers: We may share your information with third-party service providers who assist us with our operations, such as IT support, payment processors, and email service providers. These providers are contractually obligated to keep your information secure and confidential.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure servers, encryption, and staff training on data privacy. Despite our best efforts, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal data, including:
- Access: You have the right to request access to your personal health information.
- Correction: You may request correction of any inaccurate or incomplete information.
- Deletion: In some cases, you may request that we delete your personal information, subject to legal requirements.
- Opt-out: You may choose to opt out of receiving marketing communications from us at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to collect information about how visitors use our site. Cookies are small text files placed on your device to improve your experience on the site. You can control cookie settings through your browser, but please note that some features of the site may not function properly if cookies are disabled.
7. Third-Party Links
Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Bayside ENT
Phone: 03 9596 0606
Email: [email protected]